FAQs

Shipping & Ordering

Most of the products are shipped from our factory in Guangzhou, China.There are some products are shipped from the local warehouse in US which will have a note in its product page.

Thank you for shopping on GonQin!

Items will be shipping out in 3 working days after your orders are completed.The shipping will last for 1-2 weeks,thank you so much for the patience.

Thanks for shopping on GonQin!Yes,of course you can cancel the order if you don't want it anymore.But please inform us in the first time.No fee charge if you cancel the order before the item been shipped out.Reach us email to:gonqinhome@gmail.com

Refund

Others

Once your order has met the amount,the discount will be applied directly on your order when you check out.

 To Track Your Shipments:

You can log in www.17track.net or https://tracking.wanbexpress.com/ website, enter your logistics tracking number to check.